Doug Haslam: Gischeleman’s Blog

February 28, 2007

Tut-tut, Sunglass Hut– bad customer service heads its ugly rear

Filed under: Customer Service — doughaslam @ 5:04 pm

Sunglasses– Leo ReynoldsI needed new sunglasses, because I’m an idiot and can’t find the nice pair I have worn for the last two years. So, I go to Sunglass Hut because I have a $20 coupon, buy a nice pair and off I go– until they break one week later.

I return them, no problem, but they don’t have any more of that model so I do a refund and new purchase but– they won’t refund or re-credit the coupon. Excuse me? I am supposed to forfeit a $20 coupon? So I say no thanks and later send a note to customer service. I wasn’t expecting anything,but I got an infuriating bot-response (no name on the note) stating the coupons are non-transferable.

Unfortunately for Sunglass Hut, my business is transferable. Thanks for the lesson in how not to keep your customers.

(Flickr photo by Leo Reynolds)

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4 Comments »

  1. Bastards.

    Comment by Queen of Spin — March 1, 2007 @ 5:35 pm

  2. As I wrote, I have no idea of the gender (or species) of the CSR who emailed me, but the clerk at the Chestnut Hill kiosk was a polite young lady.

    Comment by doughaslam — March 1, 2007 @ 5:56 pm

  3. Coupons are not transferrable. You should read it next time before you use it. It says right on there, “NOT VALID WITH EXCHANGE OR RETURN”.

    We don’t want bitchy cheap ass customers like you anyway so take your business down to the knock off place on the corner.

    You’re probably the type of customer who breaks something and then blames it on the company. Oops I stepped on my glasses but it’s not my fault, you have to replace them, they’re defective.

    FUCK OFF LOSER!

    Comment by SGH — October 9, 2007 @ 9:48 pm

  4. I would have a great story if I thought you actually worked for SGH, and weren’t just a troll.

    Word of advice; if you are going to troll, be funny. Or at least clever. Thanks for playing.

    Comment by Doug Haslam — October 10, 2007 @ 8:46 am


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